Complaints & Feedback

Northcote Medical is committed to providing high‑quality, respectful care. We welcome feedback from our patients, as it helps us improve our services.

If you have a concern or complaint, we encourage you to raise it with us as soon as possible so it can be addressed promptly and fairly.

Complaints can be made:

All complaints are handled confidentially and in a respectful, non-judgmental manner.

If you feel that your concern has not been resolved satisfactorily, you may contact the Health Complaints Commissioner (Victoria):

Website: www.hcc.vic.gov.au

Phone: 1300 582 113