Contact Us
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Northcote Medical is committed to providing a welcoming, inclusive, and culturally safe environment for all patients.
Interpreter services are available upon request. Please advise reception when booking if you require an interpreter.
We respect the cultural beliefs, values, and needs of our patients and strive to provide care that is inclusive and respectful.
Our practice aims to be accessible to patients with mobility or additional support needs. Please contact reception if you require assistance when attending the clinic.
Review our FAQ page for the answers to many of our most frequently asked questions.
Please note:
Email is for administration purposes only. Email communication for medical advice and information is prohibited and will NOT result in a response from our clinical team. Please call or visit our clinic for all medical information.
Telephone Access:
GPs in the practice may be contacted during normal clinic hours. If the GP is with a patient, a message will be taken and staff will advise when it is likely your phone call will be returned. Your call will be put through to the GP in an emergency.
Email Policy:
Please be aware that email transmission of patient information and medical advice is prohibited. Government regulations require encrypted messaging systems for confidential communications. Our email and text communications are not encrypted. It is Northcote Medical’s policy not to use email and text for sharing confidential information. We apologise if this causes inconvenience for you in receiving information from us. Please note that fax or registered post is our preferred mode of sending and/or receiving confidential information.
FIND US
Address: 1 Robbs Parade, Northcote VIC 3070
Phone:03 9489 6472
Fax: 03 9486 4100
Email:reception@northcotedoc.com.au
Hours:
Monday - Friday: 8am - 5pm
Saturday: 9:30am - 1pm
Closed on Sunday & Public Holidays
IS IT A MEDICAL EMERGENCY?
In a medical emergency, please call 000 immediately. For urgent medical care outside our opening hours, please contact the after‑hours locum service on 13 41 00. Emergency contact details should not be used for routine or non‑urgent matters.
Complaints & Feedback
Northcote Medical is committed to providing high‑quality, respectful care. We welcome feedback from our patients, as it helps us improve our services.
If you have a concern or complaint, we encourage you to raise it with us as soon as possible so it can be addressed promptly and fairly.
Complaints can be made:
In person at reception
By phone on 03 9489 6472
By email to reception@northcotedoc.com.au
All complaints are handled confidentially and in a respectful, non-judgmental manner.
If you feel that your concern has not been resolved satisfactorily, you may contact the Health Complaints Commissioner (Victoria):
Website: www.hcc.vic.gov.au
Phone: 1300 582 113